Introduction
LOVA Russian Spa ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website (lovarussianspa.in) or use our services at our wellness center in Candolim, Goa.
Information We Collect
We may collect the following types of information:
- Personal details you provide when booking (name, phone number, email address)
- Preferred service selections and appointment dates/times
- Communication records from WhatsApp, email, or phone interactions
- Website usage data collected through cookies and analytics tools
- Device and browser information for website optimization
How We Use Your Information
Your information is used solely for the following purposes:
- Processing and confirming your wellness session bookings
- Communicating with you about appointments and services
- Improving our website and service quality
- Sending promotional offers (only with your consent)
- Complying with legal requirements
Data Protection
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. Your booking information sent via WhatsApp is protected by WhatsApp's end-to-end encryption.
Third-Party Sharing
We do not sell, trade, or rent your personal information to third parties. We may share data only with trusted service providers who assist us in operating our website and conducting our business, provided they agree to keep this information confidential.
Cookies
Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect certain website functionality.
Your Rights
You have the right to access, correct, or delete your personal data at any time. To exercise these rights, contact us at lovarussianspa@gmail.com or call 097972 58921.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Email: lovarussianspa@gmail.com
- Phone: 097972 58921
- Address: 1266/B, Aguada–Siolim Rd, Bammon Vaddo, Candolim, Goa 403515
This Privacy Policy was last updated in August 2026. We reserve the right to update this policy at any time.